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Date Added: September 20, 2006
Address: 254 Bank
Phone: (613) 236-7828

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Jo N. Overall: June 15, 2008
0 out of 2 people found this review helpful. Lynn has been my hair stylist for the past 11 years. She can be gruff. If you need a best friend go elsewhere. I haven't found anyone I trust more with my hair. Cut, style, colour, you name it, she does it and I LOVE it!

It's not a hoity, toitey salon with insane prices.

She gets the job done!

:)

I recommend this place.
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Juke

Reviews: 2Badges: 0This user has a UserRank of 1
Overall: February 11, 2008
4 out of 5 people found this review helpful. I uploaded the above picture. It is a picture of my friend after going to this salon. I've never seen her hair styled like that before! She looks like the spitting image of Samantha from Bewitched...a 60's show!

And I have filed a complaint against this salon at the Better Business Bureau and I will also file a complaint against the company AD EFX who scammed us all. Apparently this company has had many complaints and sometimes they'll promote salons that don't even exist!

I do not recommend this place.
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ottawalady

Reviews: 1Badges: 0This user has a UserRank of 1
Overall: February 11, 2008
5 out of 6 people found this review helpful. I also had a terrible experience! Only went for my first visit because of the awful experience. I had upgraded, and got colour and was charged $80! I asked if this was with the 20% off and she proceeded to show me the math..adding $10 for the "expert style" of a blow dry where she didn't even use a brush! Also, I had made an appointment for my friend (because I bought 2 of those horrible certificates) and she wasn't going to upgrade so Lynn Damm canceled the appointment on her saying the other girl got sick.
I find this unacceptable and will be filing complaints to the BBB and Ad Efx. The more people that complain the more likely to make a difference!

I do not recommend this place.
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Juke

Reviews: 2Badges: 0This user has a UserRank of 1
Overall: February 9, 2008
4 out of 6 people found this review helpful. Everything that you said is so true!! I had a very similar experience: rude attitude from Lynn Dam, Filthy environment, poor services, etc. Oh but did you get your complimentary beverage? We didn't...we told them at the end that we had never received our complimentary beverage...she hesistantly said, "oh well we have coffee or tea". Not even being able to see the coffee maching, I shook my head and she then added that she also had water and pointed to an old 80's water cooler with pointed cone paper cups.Lovely! On top of that, my sister was charged for a blow dry and I was charged for an expert cut. We clearly stated in the beginning that we did not want to upgrade. But they didn't listen. We didn't realize that a trim and a "quick dry" was considered the same as an expert style. We were charged 10 dollars each. :( However, one good thing came out of this...their debit machine wasn't working after she bent my debit card and swiped it upside down 20 times...so we didn't have to pay for one of the 10 dollar fees. The woman wrote on the certificate that we owed 10 dollars but we are not going to our 3 other visits. I'd rather pitch the whole thing then waste my time at a grungy salon. I will be complaining to Ad efx (the company who promoted these certificates) even though it states that there is no refund. And now I will never buy any services if there is no refund policy especially if you don't get the services beforehand!
I do not recommend this place.
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ottawa girl Overall: December 12, 2007
7 out of 7 people found this review helpful. I have to agree with the first review. I actually found this review as i googled to see if anyone else had written a review about the poor servies of Lynn Dam. Everything written above describes the service both my mother and i recieved from this salon. (I purchased two of those certificates). WASTE OF $$$ for sure! I would not recommend this place to anyone. I'm even considering reporting them to the BBB. I don't want anyone else falling for their lies!!!
I do not recommend this place.
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dolcelatte

Reviews: 1Badges: 0This user has a UserRank of 1
Overall: November 7, 2007
9 out of 9 people found this review helpful. I was deeply disappointed with the salon's mediocre service. This salon lacks professionalism and Lynn Dam is very rude to her clients

Let me explain myself. I purchased a 50$ deal package that includes a hair-cut, mini-manicure, mini facial and 5 foils (spread out over 4 visits). These promotion packages are supposed to offer you a preview of the salon's services, in order to make you want to come back and become a regular customer.
However, all Lynn does the whole time you are there is make reproaches about you not deciding to 'upgrade' and pay more for extra services that you do not want, nor did sign up for. The first time I entered the salon, Lynn was all smiles, polite and all. As soon as I mentioned I would not be upgrading to the "expert cut" (10$ extra), blow-drying (10$ extra), more foils and buying products, she completely changed her approach. She rushed a hundred miles an hour to get me out of her salon as quickly as possible. The deal states you will receive <deep conditioning and clarifying treatment, stress relieving scalp massage, custom cut, shampoo and quick dry>. I timed her and she sloppily proceeded to give me the aforementioned services in less than ten minutes (all the while yelling at her colleagues in Vietnamese and COMPLETELY ignore me). A salon is supposed to be a soothing, relaxing place, but I came out of the salon even more stressed than before entering.

And this is only the beginning of things... About my second visit... Lynn calls once to reschedule it: her aesthetician had "an family emergency" and cannot come in. So I give her the benefice of the doubt, and reschedule it for the next week. The next week, one hour before my visit, she calls and this time, there's a very vague story about her aesthetician’s "car getting broken in." Fed up, I tell her this is the last time I reschedule, and that I will have to ask for a refund the next time she cancels (off course they make you pay the 50$ before getting all the services). So I reschedule it for the second time. The day I'm supposed to come in, I cannot believe my eyes: she calls to reschedule again and I listen to another story about her aesthetician’s adventures!!! I tell her this is unacceptable, lacks professionalism, and that I will have not choice than to demand a refund, since she is not giving me the services I paid for. And suddenly, she says I can come in as planned, "no problem, no problem"...

And the saga goes on. I am so frustrated that I will not continue this nightmare of a narration... I just want to add that the icing on the cake is that Lynn actually blatantly ROLLS HER EYES when I come in!!! I am sure that I'm not the only one she does this to, as I am the 541st person to have purchased this "deal package"
So if you want great customer service, the Lynn Dam salon is the place to go...


P.S There are many things to learn from this nightmare: if something seems too good to be true, than IT IS! The "Ad Efx" company has a very convincing representative approach you and tell you there's this professional salon offering a special deal to 20 lucky ladies. They tell you about all these wonderful services you'll be getting and slowly but surely convince you that this "package" is the best thing since sliced bread. Then, you're supposed to pay this representative on site because off course, this deal will be gone tomorrow... So don't be stupid like me and cave in!!! I do take responsibility in being stupid enough to think I was going to be getting the services I paid for. I hope no one repeats my mistakes...

I do not recommend this place.
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