Information
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Date Added: September 20, 2006 |
Address:
11 Murray Street Phone: (613) 241-5799 |
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Reviews & Ratings
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| lcp |
Overall:
 
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April 18, 2008 |
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0 out of 0 people found this review helpful.
They seem to have a very specific way of doing business which I haven't ever experienced before. They want you to come in with your prescription in hand. you'll tell them what you want/need in a set of glasses and they'll make recommendations to you. They don't seem to like you going around looking at the various frames or trying them on. The sales clerk (the owner I think) was rude and unpleasant once she found out I didn't have a new prescription with me. She gave me some pamphlets and seemed to want me to leave. I stuck it out and tried to find out more about their glasses and what my choices might be, in an effort to evaluate whether I'd go back. Their glasses are pricey (about $1100 for the set I was looking at) but the frames are unique and stylish and the lenses excellent quality. She seems to know her stuff and I will probably return with my prescription, to see what she recommends. Not an easy place to do business but worth it if you end up with a set of glasses you absolutely love.
I recommend this place. Was this review helpful? Yes | No | Report as Spam |
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GlassesReviews: 1Badges: 0 |
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March 19, 2008 |
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0 out of 0 people found this review helpful.
These are the snotiest, rudest sales reps I have ever encountered in my entire life. At first they seem nice. But if you are not as snotty and stuck-up as they are, or if you ask something slighltly out of the ordinary, they lose their temper and treat the customer very rudely. I have encountered this with them on numerous occasions.
I do not recommend this place. Was this review helpful? Yes | No | Report as Spam |
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camilouReviews: 1Badges: 0 |
Overall:
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February 17, 2008 |
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0 out of 0 people found this review helpful.
I agree - TheCharM must either be talking about another place, or had a nightmare, or was loud and rude enough upon entering the store to be treated in such a manner. I walked in this afternoon and had perfect service; attentive and helpful, but gave me some space to chat with my companion as we browsed and compared. I came back later past 5pm, wanting to see a pair that had caught my eye earlier. However, when I entered I realized the store was empty and that they had already closed. Still, instead of turning me away, the woman (owner?) ushered me in and warmly invited me to show her the frames I liked. We chatted about them and she even selected a few other pairs for me to try on. Time went by as she checked my prescription and discussed different options with me; as I sat around deciding, she grabbed my current frames and insisted on fixing the bridge to straighten them out. Honestly, even though I know a commission is always an incentive, it was now over 30 minutes past closing time and I could have easily been asked to return during regular store hours. Instead, I was given so much time and attention - actually, EXTRA time and attention given that they should've been able to leave and I was completely alone in the store - and it admittedly really made the decision to buy them really easy to make. Although it's the cool, unique frames that were the clincher, the service was so stellar that I didn't feel the need to search any further. And finally, I am a young professional, but happened to be dressed in very casual weekend clothes, so it's not like I should get preferrencial treatment. My white coat could use a cleaning and my boots were full of salt stains - but I was treated like one of their best customers would be. All to say that I'm hard-pressed to believe the first review from TheCharM, and I am sure there is more to the story than this person is letting on! I recommend for the unique selection and genuine sales staff. I recommend this place. Was this review helpful? Yes | No | Report as Spam |
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FarFraReviews: 1Badges: 0 |
Overall:
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October 12, 2007 |
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1 out of 1 people found this review helpful.
Actually, I have to disagree with the previous reviewer. Its ridiculous that they wouldn't allow you to try on the frames. I've bought two frames there and they are super-helpful and encourage close examination of the frames. They source their frames from non-standard suppliers - so most of their stuff is quite unique..and a little pricey, but some great design pieces if that's what you're looking for. You must have appeared filthy or deranged to be treated as you were.
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TheCharMReviews: 1Badges: 0 |
Overall:
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October 6, 2007 |
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1 out of 1 people found this review helpful.
Pretentious, obnoxious staff. The sales clerks would not permit me to touch any glass frames because it would ruin them for their other 'patients'. How does one try on glass frames without touching them? I have literally travelled the world and never encountered anything as pretentious and elitist as the two sales clerks in this store. This is not somewhere you want to shop unless being insulted by essentially being told you're dirty and soiled to the point that you'll ruin a pair of glass frames if you touch them is something you care to subject yourself to.
I do not recommend this place. Was this review helpful? Yes | No | Report as Spam |
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